Are all the items in your site authentic?
YES. All products / items purchased from us are 100% AUTHENTIC. We confirm all products are ordered from the US official web stores. We will never bring in counterfeit merchandise and sell it to our customers. NEVER. Buyers can check the authenticity of items at various retail boutiques.
How do we make payment?
Through bank transfer / online banking / Cash deposit (Maybank)
Do you accept installments?
Yes, for ready stock merchandise only. Feel free to email us for more information regarding installment plans. Whereas for pre-orders, full payment is needed.
Do you accept refunds?
Only if the item you ordered is out of stock or sold out and also issues regarding authenticity. Otherwise, all sales are final.
What kind of shipping method you use?
For spree order, delivery will be done via USPS Express Mail. For personal order, you can choose to use either USPS Express Mail or USPS Priority Mail. Parcel will be sent directly from USA to your doorstep.For more information regarding shipping details, kindly click here. We will explain the difference between Express Mail and Priority Mail there.
How fast can I get my items?
For spree, parcels take approximately 2-3 weeks to reach me after spree closes. All items will be inspected again before sending out to buyers to ensure they are in immaculate condition. For personal orders, parcel will be sent to you directly from USA. And you shall get it in 2 weeks time. Depends on which delivery method you use.
